Fair Trading Minister Matthew Mason-Cox has welcomed this month’s introduction of a new regulation increasing the value of a dispute that consumers can take to the New South Wales Civil and Administrative Tribunal.
The Consumer Claims Regulation 2014, which came into effect on 9 May 2014, increased the maximum amount from $30,000 to $40,000, bringing it in line with the Australian Consumer Law.
“This is a great result for the consumers of NSW,” Mr Mason-Cox said.
“The Consumer Claims Act 1998 provides for remedies to consumers who have suffered detriment over the supply of goods or services.
“A consumer’s claim must be against a supplier carrying on a business and not a private person.
“Under this change to the regulation, consumers can now seek orders from the New South Wales Civil and Administrative Tribunal for up to $40,000 when requesting the tribunal to determine a claim.”
Mr Mason-Cox said the Tribunal would continue to provide tribunal services that are quick, accessible, economical and effective.
“The New South Wales Civil and Administrative Tribunal provides low-cost dispute resolution that consumers can use without professional assistance,” Mr Mason-Cox said.
In addition to issuing an order for money to be paid, the Tribunal can assist consumers in the following ways:
- An order for goods or services to be provided
- An order to fix or replace faulty goods
- An order for a refund and the goods to be returned
- An order that money owed does not have to be paid
For more information about Fair Trading go to: www.fairtrading.nsw.gov.au